Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Crestline Advisory website (crestline.africa) and any advisory, research, or digital transformation services we provide ("Services").

By accessing our website or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to do so.

If you do not agree to these Terms, please do not access our website or engage our Services.

2. Our Services

Crestline Advisory provides strategy and transformation advisory services, including but not limited to:

• Business strategy design, go-to-market planning, and growth advisory
• Digital transformation, process design, CRM systems, and automation implementation
• Market research, competitive intelligence, and sector analysis
• Venture and program support, including accelerator design and MEL systems

The specific scope, deliverables, timelines, and fees for any engagement are agreed in writing through a separate Statement of Work ("SOW") or engagement agreement. In the event of any conflict between these Terms and a signed engagement agreement, the engagement agreement shall prevail.

3. Engagements & Contracts

All formal client engagements are governed by a signed agreement or proposal that sets out the scope of work, deliverables, timeline, fees, and any specific terms applicable to that project.

• Engagements commence upon receipt of a signed agreement and any applicable deposit or advance payment
• Changes to the agreed scope must be documented in writing and may affect fees and timelines
• We reserve the right to subcontract elements of an engagement to specialist network members, subject to appropriate confidentiality obligations
• Client cooperation, timely feedback, and provision of required information are essential to successful delivery; delays caused by the client may affect timelines without creating liability for Crestline Advisory

4. Fees & Payment

Fees are set out in the applicable engagement agreement or proposal. Unless otherwise agreed in writing:

• A deposit of 30–50% of the project fee is required before work commences
• Invoices are payable within 14 calendar days of issue
• Late payments may attract interest at 2% per month on outstanding balances
• We reserve the right to pause or discontinue work on any engagement where invoices remain unpaid beyond 30 days
• All fees are exclusive of applicable taxes unless otherwise stated
• Retainer fees are billed monthly in advance and are non-refundable for the period in which services have been made available

For performance-based or success fee arrangements, the specific terms, metrics, and trigger events will be defined in the engagement agreement.

5. Intellectual Property

Client deliverables: Upon receipt of full payment, Crestline Advisory assigns to the client ownership of the final deliverables produced specifically for that engagement (e.g. strategy documents, research reports, designed systems), unless otherwise agreed in writing.

Background IP: Crestline Advisory retains ownership of all pre-existing intellectual property, methodologies, frameworks, tools, templates, and know-how used in the delivery of services ("Background IP"). Clients receive a non-exclusive licence to use Background IP embedded in deliverables for their internal purposes only.

Our website and content: All content on the Crestline Advisory website — including text, graphics, the logo, and design — is the property of Crestline Advisory and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

• You may share links to our website and quote brief excerpts with attribution
• You may not scrape, copy, or repurpose our website content for commercial purposes

6. Confidentiality

Both parties acknowledge that in the course of an engagement, each may receive confidential information belonging to the other. Each party agrees to:

• Keep confidential information strictly confidential and not disclose it to any third party without prior written consent
• Use confidential information solely for the purposes of the engagement
• Apply at least the same standard of care to protect the other party's confidential information as it applies to its own

These obligations do not apply to information that is publicly available, was already known to the receiving party, or must be disclosed by law.

Crestline Advisory may reference the existence of a client engagement for business development purposes (e.g. in a case study or credentials list) only with the client's prior written consent. We will not disclose confidential details without explicit approval.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Crestline Advisory's total liability to any client arising from or in connection with an engagement shall not exceed the total fees paid by that client in the three months preceding the claim.

We shall not be liable for:

• Indirect, consequential, incidental, or punitive damages of any kind
• Loss of profits, revenue, data, business, or goodwill
• Outcomes or business results arising from decisions made based on our advisory outputs
• Delays or failures caused by circumstances beyond our reasonable control (force majeure)

Nothing in these Terms limits liability for fraud, gross negligence, or any matter that cannot be excluded by applicable law.

8. Warranties & Disclaimers

We warrant that our Services will be performed with reasonable skill, care, and professionalism. We do not warrant that:

• Our outputs will achieve any specific business outcome or financial result
• Our website will be available without interruption or free from errors
• Information on our website is complete, current, or accurate at all times

Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the fullest extent permitted by law.

9. Website Use

By accessing our website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website to transmit unsolicited communications, malware, or harmful content
• Attempt to gain unauthorised access to any part of our website or its systems
• Reproduce, republish, or commercially exploit any website content without permission
• Use automated tools to scrape or harvest data from our website

We reserve the right to restrict access to our website at any time without notice.

10. Termination

Either party may terminate an engagement by providing written notice as specified in the relevant engagement agreement. Where no notice period is specified, 30 days' written notice applies.

• Upon termination, the client is liable for all fees for work completed up to the termination date, including any non-cancellable third-party costs incurred on the client's behalf
• Deposits are non-refundable where work has commenced, unless termination is due to a material breach by Crestline Advisory
• Provisions relating to intellectual property, confidentiality, limitation of liability, and governing law survive termination

We may terminate or suspend access to our website immediately, without prior notice, for any breach of these Terms.

11. Governing Law

These Terms and any disputes arising from them or from the use of our website or Services shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.

For international clients, the governing law for specific engagements may be agreed separately in the relevant engagement agreement. Any unresolved disputes shall first be referred to good-faith negotiation between the parties before any formal proceedings.

12. Changes to These Terms

We may update these Terms from time to time. The revised Terms will be posted on this page with an updated effective date. Continued use of our website or Services after any changes constitutes acceptance of the updated Terms.

For active client engagements, material changes to these Terms will not take effect until the conclusion of the current engagement period unless otherwise agreed.

13. Contact Us

If you have any questions about these Terms or wish to discuss a specific engagement, please reach out to us: